How to Report a nol Card Lost? Follow Step-by-Step Guide
When a NOL card is damaged, lost or stolen, its loss must be reported immediately so that the customer does not lose the card balance in any way. A request to recover the balance must be submitted within a maximum period of 48 hours from the loss of the NOL card.
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How to Report a nol Card Lost
To report the loss or theft of a Nol card, the customer must contact the technical support team at 8009090, and inform the employee in charge of the service of the card details, such as its number, in addition to providing him with personal information related to the customer so that he can match the card information with the caller’s information. The card will be blocked within 48 hours.
How to refund NOL Card balance
To refund NOL Card balance, you can follow these simple steps: [1]
- Step 1: Go to the Nol Card balance recovery page “from here“.
- Step 2: Enter the following data into its designated fields:
- Tag ID.
- Mobile number.
- Step 3: Click on the box next to “I am not a robot”.
- Step 4: Click on Next icon.
- Step 5: Select the type of cashback or from Nol card to Nol card.
- Step 6: Verify that the information entered is correct.
- Step 7: Confirm the operation and send the data.
- The balance will be recovered within a maximum period of 48 hours, and upon success of the process, the customer will be notified of this via a text message to his mobile phone.
Conclusion
A NOL card must be reported when it is lost, lost or stolen, so that work can be done to block it and the customer who owns it does not lose the remaining balance on it. It is worth noting that if the remaining balance on the card is less than one hundred UAE dirhams, it can be refunded in cash.
Questions & Answers
When you lose your Nol card, you must inform the technical support team of the Roads and Transport Authority in Dubai.
No, the Nol card cannot be used by anyone other than its owner, as it is intended for individual use.
Yes, it is possible by digitizing the Nol silver or gold card through the official Nol Pay application of the RTA.
The minimum balance for Nol Gold, Silver or Blue cards is 7.5 AED. As for the Nol Red Card, the minimum balance is one individual trip.
You can check your Nol card balance online through the Dubai Roads and Transport Authority website.
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